Registrations & Start Waves Help Center

City2Surf entries will close at 4:30pm Saturday 10 August 2024, unless sold out prior. Unfortunately, no entries can be taken after this time.

 

Anyone already registered in a start wave can start the run in a later starting wave without needing to change their race bib! Simple begin in the later wave you wish to be moved to! 

If you wish to move to an earlier wave you can only move if the wave is not yet sold out. To do this please contact our customer service team at city2surf@theironmangroup.com and state your full name, current wave and the earlier wave you wish to move to. To view available start waves click here: https://city2surf.com.au/entry-info/startwaves/

Registrations are non-transferable between athletes, if you are unable to attend the race you will need to contact the team at city2surf@theironmangroup.com.  As stated in the Athlete Waiver, under no circumstance are you permitted to give your bib to another person. The safety of our athletes is paramount, therefore we need to ensure we have correct details of all our athletes on course.  

The ACTIVE Network is the registration software provider for The IRONMAN Group events, including Ultra-Trail by UTMB, multisport (Noosa Triathlon / Mooloolaba Triathlon), Runaway and IRONMAN triathlon events.

On 27 October 2023 (EST), ACTIVE Network changed payment processing provider. Unfortunately, due to an error in setting up the new merchant account, some registrants for Australia and New Zealand events may have been inadvertently charged an international transaction fee by their banks. This was an error on ACTIVE Network's part, and they sincerely apologize for any inconvenience and concern this may have caused.

Rest assured that ACTIVE Network is committed to rectifying this mistake. Therefore, they will reimburse the full amount of any international transaction fees charged by your bank to your account.

How to Request a Reimbursement

To facilitate a smooth and prompt refund process, we ask that you follow these steps:

  • Please check your bank statement for any international transaction fees related to your event registration.
  • Email ACTIVE Network at support@activenetwork.com with the subject line: International Fee Reimbursement.
  • Please include the following in the email:
    • Name of the cardholder
    • Screenshot of the international fee amount charged
    • Event Order number
    • Transaction date
    • The last 4 digits of the credit card used

Wave starts will be confirmed for the 2024 event closer to event day. 

 

In the City2Surf, we have nine start waves that will have different start times and marshalling areas which are designed to reduce congestion on course. Your start wave that you have selected will be indicated on your Registration Confirmation and by the colour marked on your race bib. 

To help you have the best experience on the day, please select the start wave that’s right for you based on how long you think it will take you to complete the 14km course. Don’t worry! Your time will only begin and end as you cross the start and finish line timing mats. 

Open Start waves are available to enter for everyone, whereas qualifying start waves require evidence from the runner of being able to run 14km within a certain time. You can find out more here. 

Unfortunately not. Once a start wave sells out, we cannot accommodate any more entries into these waves, including start wave changes. If you want to start with friends/family, we recommend all moving into an available start wave.

Once a start wave sells out, no further entries will become available in that wave. We do not have waitlists for sold out start waves. 

 

An entry pass is an additional purchase you can make during your registration to pay for another adult (18+) at the current entry price. Once purchased, within 48 business hours, you'll then get sent an entry link that you can forward onto them to complete their registration! Note, they will need to complete this registration to be entered, and be allocated a start wave.